Contact for Complaints
If you have any complaints about our service or any Goods or Services you purchase from us, please contact us by email to firstname.lastname@example.org or write to us via Royal Mail..
We will acknowledge complaints within 5 working days, and keep you informed throughout the process including the time it will take to resolve the complaint.
Purchasing Goods and
We are not VAT registered, all prices are in GBP sterling. All prices and offers are subject to change and availability and may be withdrawn at any time. We reserve the right to change any advertised price at anytime from stated on the website. Prices are checked regularly however if we find the price has changed when we receive your order we will inform you and ask if you wish to proceed. If for any reason Goods or service ordered are not available you will be offered an alternative.
We cannot be held liable whatsoever if we are prevented or delayed from supplying or making delivery of any Goods or Services by any reason or cause beyond our control.
We will accept responsibility if any work carried out by us and/or any component supplied and fitted by us is determined to have been the cause of any subsequent failure.
In the unlikely event that you experience a fault with any equipment supplied serviced or repaired by us, our engineer, on request, will check the equipment. You the customer agree to pay our normal service charge if no fault is found or a fault is unrelated to any servicing or repair carried out
REFUND OR REPLACEMENT
Returned equipment must be in "as new condition" and complete with ALL accessories as supplied and where possible the original box and packaging.
PLEASE NOTE: Unless faulty, any computer software once opened and registered into the system with the licence key is NOT refundable.
This returns policy does not affect your statutory rights under the Sale of Goods Act 1979.
All our charges are in units of one hour for the first hour and subsequent half hourly rate.
Payment is due on completion of the work unless otherwise agreed by JC Computer Services.
We accept payment by cash or cheque with a cheque guarantee card. Cheque should make payable to JC Computer Services.
|First Hour||£60.00 (in unit of one hour)|
|Subsequent Half Hourly Rate :||£30.00 (in unit of half hour)|
|First Hour||£70.00 (in unit of one hour)|
Subsequent Half Hourly Rate
|£35.00 (in unit of half hour)|
|Telephone & Email Support|
|Home User:||£40 per month|
|Business User:||£70 per month|
The cost of data recovery is dependant on the complexity of the project, and therefore we regrettably will not be able to offer a fixed price. We will be able to offer you more details during the call out.
Limits of liability
JC Computer Services will not be liable for any claims, penalties, loss, injuries, damages or expenses arising from the service or the use or the inability to use the system or from any unauthorised access or alteration to the IT system [by a third party]. Customers should perform a system backup before a visit by an engineer. JC Computer Services are not liable for any data lost. We will try our best to ensure all data are backup for the customer as required as an extra service. However, this is mainly up to the customer to carry out a regular backup of all data to prevent any data loss. JC Computer Service will not specifically be reponsible for any crashes, losses, claims, penalities, damages, or expenses from the installing of additional programs by the customer or a third party after the visit. Telephone & Email support is strictly provided over the telephone or email. Any further support provided as an telephone or email support call would not result in an on-site callout, unless Customers have agreed to the on-site charges in advance.
Governance of the Terms
English law governs these Terms and Conditions. Any disputes will be referred to the exclusive jurisdiction of the English Courts.
ANY ADVISE OR COMMUNICATION GIVEN BY JC COMPUTER SERVICE IS PROVIDED BY JC COMPUTER SERVICES ON AN "AS-IS" BASIS. JC COMPUTER SERVICES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ADVICE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ANY COMMUNICATION, INCLUDING BUT NOT LIMITED TO EMAIL, TELEPHONE, FAX, VERBAL, OR OTHERWISE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, JC COMPUTER SERVICES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. JC COMPUTER SERVICES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING AS THE RESULT OF COMMUNICATION BETWEEN JC COMPUTER SERVICE AND HER CLIENT, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.